FAQ (Frequently Asked Questions)
Game Questions
- How do I save my jigsaw puzzle?
- How do I retrieve saved jigsaw puzzles?
- Why do my saved puzzles get deleted after I solve them?
- How do I turn on/off rotated puzzle pieces?
- How do I rotate jigsaw pieces?
- How do I change my background?
- Why is another user's score displayed before mine, even though we both have the same solve times?
- Why are some of the puzzle pieces missing?
- Can I upload my own jigsaw puzzle photos?
- How do I access my uploaded photos?
Account Questions
- How do I change my password?
- How do I subscribe/unsubscribe to email newsletters?
- Can I change my email address?
- What is a user icon?
- How do I get premium membership?
- What are puzzle points?
Contest Questions
Miscellaneous Questions
How do I save my jigsaw puzzle?
After beginning a jigsaw puzzle, click the "Save Puzzle" button on the left side of the game. Only premium members are allowed to save in-progress jigsaw puzzles. Learn more about premium membership.
How do I retrieve saved jigsaw puzzles?
Saved jigsaw puzzles can be retrieved on the saved puzzles section of the account page. Click on the jigsaw puzzle image to resume your puzzle. Only premium members are allowed to save in-progress jigsaw puzzles. Learn more about premium membership.
Why do my saved puzzles get deleted after I solve them?
All saved puzzles are removed after you solve them. This behavior is normal.
How do I turn on/off rotated puzzle pieces?
Puzzle piece rotation can be turned on or off by clicking the “Settings” button on the left hand side of the game. Please note that changing the jigsaw puzzle rotation setting while in the middle of a game will result in your score to be submitted as a non-rotated puzzle.
How do I rotate jigsaw pieces?
All free member puzzle pieces do not need to be rotated. If you would like to play with rotated puzzle pieces become a premium member.
Premium member's jigsaw pieces may be rotated by pressing down and holding the "shift" key while clicking on a puzzle piece. Each click will rotate the piece ninety degrees clockwise.
How do I change my background?
Only premium members are allowed to change their jigsaw puzzle background. Learn more about premium membership.
Premium members can change their background in the "Settings" screen while playing the game.
Why is another user’s score displayed before mine, even though we both have the same solve times?
Although it may appear that you have the same solve time as another user, we calculate solve times to the millisecond. The user displayed before your name probably solved the puzzle a few milliseconds before you did.
Why are some of the puzzle pieces missing?
Sometimes pieces can become hidden behind larger pieces. Press the "shuffle" button to bring smaller pieces forward.
Can I upload my own jigsaw puzzle photos?
Yes, you can upload photos on the upload photos page. Puzzles may be emailed to friends as an ecard or shared on a website or blog. You must be a free or premium member to upload jigsaw puzzle photos.
How do I access my uploaded photos?
Uploaded photos can be retrieved on the uploaded photos section of the account page. This page allows you to edit the title and author of the photo as well as delete any unwanted photos.
How do I change my password?
You can change your password on the account page.
How do I subscribe/unsubscribe to email newsletters?
All email newsletter settings can be changed under "email settings" on the account page.
Can I change my email address?
Your email address can be changed under "email settings" on the account page. Please note that you cannot change your email address to an address that is already registered to a confirmed account.
What is a user icon?
User icons are displayed by your username in the high score tables. User icons can show off your personality, interests, or hobbies. You can change your user icon by visiting the account page.
Only premium members are allowed to choose a user icon. Learn more about premium membership.
What is premium membership?
Premium membership is a paid upgrade from our free membership which gives users more features including large full-screen puzzles, rotated puzzle pieces, and customized jigsaw backgrounds. Learn more about premium membership.
What are puzzle points?
Puzzle points are used to both track how many jigsaw puzzles our members have solved as well as reward our loyal users. Puzzle points can be redeemed for raffle tickets in our monthly contest. Some ways to earn puzzle points are:
| Action | Puzzle Points |
| Sign up for a free account | 200 |
| Confirm your email address | 200 |
| Solve a jigsaw puzzle | Number of pieces solved |
How do I enter the monthly contest?
In order to enter the monthly contest, you must purchase raffle tickets with your puzzle points. Each ticket costs 150 puzzle points. You may purchase as many tickets as you can afford with your puzzle points. Tickets may be purchased on the "Monthly Contest" section on the account page.
Where can I find out the contest rules?
Contest rules are lcoated at http://www.crazy4jigsaws.com/rules/.
I have a really great idea for the site. Who can I send it to?
We'd love to hear your ideas for the site! Please send any ideas, suggestions and comments to us by filling out this form. Note that all ideas for the site become property of the site.
What if I still have more questions?
If you still have additional questions please contact us.
